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>> FAQs <<

 

  About Product

1. Q: Are you authorized to sell the brand you advertise on your site?
A: Yes, snowflake-tools.com is an authorized online Goods retailer sold on our site, and we only sell original merchandise (no knock-offs or fakes here!)

2. Q: Why are your prices so low?
A: Firstly, snowflake-tools is the authorized retailer and can obtain the lowest selling price. Secondly, we only do online sales, so we operate at a lower overhead than a retail store. For example, snowflake-tools does not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate these costs, we can pass all the savings onto our customers.

3. Q: Do you offer a wholesale discount?
A: snowflake-tools do offer discounts to our customers who buy in bulk. We are appreciated for your inquiry through Customer Service.

  About Shipping & Exchange

1. Q: Do you ship worldwide?
A: Yes, we do. If your country is not listed, please feel free to contact us. Please notice that we are not responsible for any local taxes or customs fees that would be imposed by your country.

2. Q: Where can I track my order?
A: All our orders are tracked online by logistics. To maximize the protection of customers' interests and reduce the loss of logistics lost parts. Customers can consult our customer service via email to inquire about our customer service.

3. Q: When will I receive my items after I place an order?
A: Generally, you can receive your order within 12-20 days for standard shipping. If you want your item, you can choose Express Shipping for another cost.

The specific charges are as follows:
· Express Shipping(7-12days) $39.99 and up: $4.99
· Express Shipping(7-12days) $0.01 - $39.98: $9.99

We suggest you can choose the express shipping method for the shopping season to avoid long waiting.

4. Q: Can I exchange or return my order?
A: We want you to be 100% satisfied with any and every order placed with us. If for any reason, you are not satisfied with any part of your purchase you can return it to us for a refund. We will accept returns for Up to 14 days from the date merchandise is delivered. However, shipping and handling fees are not refundable on returns. And items returned must be sent back new and unworn, with store tags attached. Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when Your refund has been processed.

Tips: For additional return information, please see our RETURN POLICY.

  About-Payments

1.Q: Which payment methods do you accept?
A: snowflake-tools currently support Paypal. If you have other payment requirements, please let us know via the customer service email. Thanks for your understanding.

Payment Methods
(1) Log in to your PayPal account or use Credit Card Express;
(2) Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
(3) Your payment will be processed immediately.

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

2. Q: Is it safe to use my debit card online?
A: Protecting your order information is important to us. We use the industry-standard Secure Sockets Layer (SSL) tech.

  Shopping Guide

1. Q: Do you have local stores?
A: In an effort to keep our prices low, snowflake-tools only do business online at the moment.

2. Q: Why the page does not jump during the process of placing an order or adding the item to the cart?
A: When you add the item to your cart or when you place the order, the page may not jump. There are some reasons for this situation. Maybe the speed of the browser you are using is slow, maybe the item you are adding is You can change another browser to try, or check if you have selected the size or the color of the item. If you also have problems please feel free to contact The online customer service to ask for help. We will be happy to help you.

3. Q: How do I change the shipping address or cancel my order?
A: Please contact our Customer Service Team immediately if you need to change the shipping address or cancel your order. Please be that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/ Or cancel the order.

4. Q: How do I use a coupon code?
A: Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart, and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from RCIsland. Coupon code cannot be used for orders already placed.

5. Q: How do I opt-out of emails?
A: Why would you want to? Our snowflake-tools fans receive all kinds of perks and special gifts. But if you want, just click the 'unsubscribe' link at the bottom of any emails.

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