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>> Return & Refund Policy <<

 

At snowflake-tools.com we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or product issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. Snowflake-tools

  CANCELLATION

1. Canceling Unshipped-out Orders
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. So please kindly contact us at aubwvt963327748@gmail.com ASAP. For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to a destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. A refund will be issued as soon as the parcel begins to return.

  WARRANTY

This warranty only covers manufacturing defects and does not cover:
· Damage caused by accident
· Improper care
· Normal wear and tear
· Break down of colors and materials due to sun exposure
· After-market modifications
· No returns/exchanges for products with water exposure will be accepted.

Returns (if applicable)
We accept the return of products by mail. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns). However, the previously paid shipping and delivery fees are non-refundable. No restocking fee will be charged to the consumers for the return of a product.

Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at aubwvt963327748@gmail.com.

NOTE: Please contact our Customer Service at aubwvt963327748@gmail.com to get the return address. Refunds for the returned items will be processed in 1-3 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds. 

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